Being in control is an essential ingredient for successful conflict resolution as well as bringing teams together. Help team members learn from you by modeling how to resolve conflict. A few tips include making “I” statements instead of pointing fingers, i.e. “I feel uninformed and that makes me angry” instead of “You are not good at keeping me informed and are a poor team player.” Be calm when bringing up areas of conflict to help the other person feel secure and to keep the atmosphere productive. You may be frustrated, angry or even at “wit’s end”, but keep those emotions under control when resolving conflict.
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